Terms of Service

By accessing the X-EATS Logistics Network ("The Platform"), you agree to the following terms and conditions. This is a legally binding agreement between you and Namcor LTD. (Company No. 16192086).

1. The X-EATS Protocol

X-EATS is a SaaS platform owned by Namcor LTD. We provide a technology interface connecting Merchants, Independent Couriers (Drivers), and Consumers. Namcor LTD does not provide delivery services; we provide the infrastructure that facilitates them.

2. Merchant Tiers & Subscription

Merchants are billed per location as separate entities. All fees and signup costs are non-refundable.

Plan	Monthly	Signup Fee	Commission
Standard	£0.00	£0.00	23% - 30%
Growth	£9.99	£49.99	16% - 22%
Premier	£19.99	£99.99	13% - 15%
Founding*	£0.00 (Life)	£200.00	5% - 12%

*Founding tier limited to 25 merchants. Founding members receive monthly reimbursement of Stripe payout service fees.

3. NOVA AI & Dynamic Rates

By using this platform, you acknowledge that NOVA AI autonomously manages commission rates and ad placements. Commission rates are dynamic and adjusted without prior warning or fixed schedule. Participation in NOVA AI advertising is at the user's sole risk; ad spend is final and non-refundable once an impression is served.

4. Auto-Accept & "No Cancellation" Policy

When Auto-Accept is enabled, customers are billed immediately upon order receipt. These transactions are processed instantly and cannot be cancelled. If a merchant cannot fulfill an auto-accepted order, it must be handled via the Dispute system.

5. Disputes & Refunds

Disputes are handled through our internal resolution system:

• Merchant Liability: If the merchant is liable, they refund their portion (Cost of Goods + Tax). Service fees, commissions, and delivery fees are not refunded.
• Driver Liability: If the courier is liable, they are responsible for the dispute settlement.
• Intervention: Should Namcor LTD. be required to manually intervene in a dispute, a surcharge will be applied to both parties.
• Refund Surcharge: Automated refunds processed on behalf of a merchant incur a 10% penalty fee.

6. User Conduct & Hardware Lock

• GPS Integrity: Drivers must not spoof GPS or interfere with telemetry. Any misuse of tracking data for non-operational purposes results in immediate reporting to local authorities.
• Hardware Security: Merchants must use the Hardware Lock feature on kitchen panels. Namcor LTD is not liable for unauthorized access.
• Prohibited Items: Sale of illegal, prohibited, or age-restricted items to minors will result in indefinite account suspension.

7. Financial Settlements

Merchants and Drivers must connect a valid Stripe account to receive funds. Payouts are subject to Stripe’s daily, weekly, or monthly timelines. All payments incur relevant processing fees from Stripe or the user's bank.

8. Suspension & Review

Accounts are subject to review and suspension under the following conditions:

• Outstanding plan bills exceeding a 7-day leeway period.
• Repetitive customer complaints regarding driver or merchant performance.
• Failure to adhere to the Nova Security Protocol or system integrity requirements.

9. Limitation of Liability

Namcor LTD makes every effort to ensure transparency via GPS and monitoring systems, but we provide no guarantee of performance, accuracy, or platform uptime. All assets, code, and intellectual property remain the sole property of Namcor LTD.

For further inquiries regarding these operational protocols, contact admin@x-eats.com.