How we’re helping keep you safe
We introduced innovative technology to help ensure that your experience feels positive, inclusive, and safe.
Raising the bar on safety
Real-Time GPS
Every delivery is tracked from kitchen to doorstep. Our 24/7 GPS monitoring ensures drivers stay on the optimal route, providing an extra layer of security for your food and giving customers peace of mind with live, accurate ETAs.
Food Sanitary Standards
Quality doesn't stop at the kitchen door. We enforce strict food handling protocols, including the use of insulated, high-grade delivery bags and tamper-evident sealing guidelines to ensure every meal arrives hot, fresh, and untouched.
Verified Driver Network
Safety starts with the right people. Every X-Eats driver undergoes a comprehensive background check and platform orientation, ensuring that the person representing your restaurant is professional, reliable, and committed to high service standards.
Real-Time GPS Tracking
Every delivery is monitored from the moment the order is accepted until it reaches your door. Our advanced satellite tracking allows Customers, Merchants, and our Global Support Team to view the live progress of every courier. This ensures route transparency, accurate delivery windows, and an added layer of security for both our partners and our customers.
Fully insured
Peace of mind is built into the platform. Namcor LTD ensures that every active delivery within the X-Eats ecosystem is backed by comprehensive insurance coverage. This protects our community against unforeseen incidents during the delivery process, ensuring that Merchants are covered for product loss and Couriers are supported while on the road.
Driver and Courier Screening
Safety begins with the people we partner with. Before any Courier is activated on the X-Eats platform, they undergo a rigorous multi-stage screening process. This includes mandatory identity verification, valid driver’s license audits, vehicle registration checks, and a comprehensive background review to ensure they meet our high global standards for professionalism and safety.
Community Guidelines
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The X-Eats ecosystem is built on mutual respect. Our Community Guidelines serve as a mandatory code of conduct for all Customers, Merchants, and Couriers. We maintain a zero-tolerance policy for harassment, discrimination, or unsafe behavior. By setting clear expectations for professional interaction, we ensure a safe and welcoming marketplace for everyone involved.
Providing peace of mind for all
Secure Payment Processing
We utilize industry-leading encryption and secure payment gateways to handle every cent. By managing all transactions through our platform, we eliminate the risks of cash handling and ensure that merchants and drivers are paid accurately and on time, every time.
24/7 Incident Support
Whether it’s a delivery delay or a technical glitch, our dedicated support team is available around the clock to resolve issues in real-time. We provide a direct line of communication for our partners, ensuring that you are never left to handle a problem alone.
Contactless Delivery
We prioritize the well-being of our community by offering fully contactless delivery. Customers can request that orders be left in a safe spot, and drivers can confirm delivery via the app—minimizing physical contact while maintaining the highest level of service and safety.